1. Introduction
T-dot Towing Service Inc. ("T-DOT Towing," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
By using our services, visiting our website, or providing us with your personal information, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly
- Contact information: name, phone number, email address, mailing address
- Vehicle information: make, model, year, colour, license plate number, VIN
- Service details: pickup and drop-off locations, nature of the service request, special instructions
- Payment information: credit card details, billing address (processed securely through third-party payment processors)
- Communication records: phone call logs, emails, messages sent through our contact form
- Insurance information: policy number, insurance company name (when applicable)
Information Collected Automatically
- Website usage data: IP address, browser type, operating system, pages viewed, time spent on site
- Cookies and tracking technologies: session cookies, analytics cookies (see Section 7)
- Location data: approximate location based on IP address when you visit our website
3. How We Use Your Information
We use your personal information for the following purposes:
- Service delivery: to dispatch tow trucks, provide roadside assistance, and fulfill your service requests
- Communication: to contact you regarding your service request, provide updates, and respond to inquiries
- Payment processing: to process payments for services rendered
- Record keeping: to maintain accurate business records and service history
- Legal compliance: to comply with applicable laws, regulations, and legal processes, including Ontario's Highway Traffic Act and Repair and Storage Liens Act
- Safety and security: to ensure the safety of our drivers, customers, and the public
- Service improvement: to analyze service patterns and improve our operations
- Marketing: to send promotional materials or service updates (only with your consent, and you may opt out at any time)
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: with trusted third-party vendors who assist us in operating our business (e.g., payment processors, dispatch software providers), bound by confidentiality agreements
- Insurance companies: when you request us to coordinate with your insurance provider for claims purposes
- Law enforcement and legal authorities: when required by law, court order, or to comply with legal obligations under Canadian law
- Emergency services: when necessary to protect the safety of individuals involved in accidents or roadside emergencies
- Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:
- Service records: retained for a minimum of 7 years for tax and legal compliance purposes
- Communication records: retained for 2 years unless required longer for dispute resolution
- Website analytics data: retained for 26 months
- Marketing preferences: retained until you withdraw consent or request deletion
When personal information is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure SSL/TLS encryption for data transmitted through our website
- Restricted access to personal information on a need-to-know basis
- Secure payment processing through PCI-DSS compliant third-party providers
- Regular security assessments of our systems and processes
- Employee training on data protection and privacy practices
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience:
- Essential cookies: required for website functionality (e.g., session management)
- Analytics cookies: help us understand how visitors use our website (e.g., Google Analytics)
- Preference cookies: remember your settings and preferences
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. We do not use advertising or third-party tracking cookies.
8. Your Rights
Under PIPEDA and applicable privacy laws, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete personal information.
- Withdrawal of consent: You may withdraw your consent for us to use your personal information at any time, subject to legal or contractual restrictions.
- Deletion: You may request that we delete your personal information, subject to our legal retention obligations.
- Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the information provided in Section 12.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., Instagram, Google Maps). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
You may also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or visit www.priv.gc.ca if you have concerns about our privacy practices.