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FAQ - T-DOT Towing
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Frequently Asked Questions

Find answers to common questions about our towing services

Everything You Need to Know

Quick answers to questions you may have about T-DOT Towing services

What areas do you serve?

We proudly serve the entire Greater Toronto Area (GTA) including Toronto, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, Pickering, Ajax, Whitby, Oshawa, and surrounding areas. Our headquarters is located at 12577 Airport Rd, Caledon East, ON L7C 2X4. We also provide long-distance towing services across Ontario and interprovincial transport.

Are you available 24/7?

Yes! T-DOT Towing operates 24 hours a day, 7 days a week, 365 days a year. We understand that emergencies don't wait for business hours, which is why we're always ready to assist you. Whether it's 3 AM on a Sunday or a holiday, just call (647) 223-7094 and we'll be there to help.

How quickly can you arrive?

Our average response time is 30-45 minutes depending on your location and current traffic conditions. For emergency situations, we prioritize rapid response and can often arrive even faster. When you call, our dispatcher will provide you with an estimated arrival time and keep you updated throughout the process.

What payment methods do you accept?

We accept multiple payment methods for your convenience including cash, all major credit cards (Visa, Mastercard, American Express), debit cards, and e-transfer. We can also work directly with your insurance company if your towing is covered under your policy. Payment is typically required at the time of service.

Do you work with insurance companies?

Absolutely! We work with all major insurance companies and can bill them directly for covered services. We'll provide all necessary documentation, photos, and invoices required by your insurance provider. If you're unsure whether your policy covers towing, we recommend checking with your insurance company before service, though we're happy to assist regardless.

Can you tow luxury or exotic vehicles?

Yes! We specialize in safe transport of luxury, exotic, and classic vehicles. Our flatbed towing service is perfect for high-end vehicles as it ensures your car never touches the road during transport. Our operators are extensively trained in handling specialty vehicles and use proper tie-down techniques to prevent any damage. We treat every vehicle with the utmost care.

What if I just need a battery boost or fuel?

No problem! We offer comprehensive roadside assistance services beyond just towing. Our services include battery boosts, fuel delivery, tire changes, lockout assistance, and minor on-site repairs. Many times, we can get you back on the road without the need for a tow, saving you time and money.

How much does towing cost?

Our pricing varies based on several factors including the type of service needed, distance, vehicle type, and time of day. We provide transparent, upfront pricing with no hidden fees. When you call, our dispatcher will provide you with a quote before we dispatch a truck. We pride ourselves on competitive rates and honest pricing throughout the GTA.

Can you tow motorcycles?

Yes! We have experience towing motorcycles, ATVs, and other recreational vehicles. We use specialized equipment and techniques to ensure your bike is transported safely and securely. Our flatbed service is ideal for motorcycle transport as it keeps your bike stable and prevents any potential damage during transit.

What should I do while waiting for the tow truck?

Safety first! If possible, move your vehicle to a safe location away from traffic. Turn on your hazard lights and if you have them, set up warning triangles or flares. Stay inside your vehicle if you're on a busy road, or wait in a safe location nearby. Keep your phone charged and accessible so we can contact you when our driver arrives. Our dispatcher will keep you updated with the driver's ETA.

Still Have Questions?

Our friendly team is here to help 24/7

Call (647) 223-7094